August 12th- Arpita Bose, Outreach and Communications Coordinator for the National Network of Libraries of Medicine (NN/LM), Middle Atlantic Region, presented the hands-on workshop Beyond an Apple a Day: Consumer Health Information @ Your Library for a mixed group of public, academic and medical librarians.
The class begun with a look at health information seeking behaviors and health literacy. According to the Pew Internet and American Life Health Report (2006):
Most internet users start at a search engine when looking for health information online. Very few check the source and date of the information they find.
The Reference Interview for health information can present some challenges, especially when it comes to pointing patrons to accurate, authoritative, and reliable consumer health resources. Some of the guidelines discussed during the class included:
- Be empathetic
- Be an active listener
- Ask open ended or natural questions
- Respect privacy/ confidentiality
- Be prepared for emotional reactions
- Be aware of body language
For more information on guidelines, please refer to:
- UCONN Healthnet Guidelines for Providing Medical Information to Consumers
- MLA Code of Ethics for Health Science Librarianship
Trusted Consumer Health Information:
- National Center for Complementary and Alternative Medicine (NCCAM)
- Ask Me 3 (refer to the “For Patient” section)
- NN/LM Consumer Health Information in Many Languages Resources
- New York State Physician Profile
- New York State Hospital Profile
- New York State Online Access to Health (NOAH)
All resources listed on this page were provided from the class handout. For additional information please refer to the class link at: http://nnlm.gov/training/consumer/apple.