Over 50 participants gathered for the LILRC sponsored program, Thingamabobs and Doodads: Why Tech Support IS Reference, on Friday, July 23, 2010 at the Plainview-Old Bethpage Public Library.
Guest speakers Holly Hibner and Mary Kelly provided an insightful and humorous look at the close tie between reference questions and technology support. Our exploration included a number of examples of different situations that both presenters and participants have experienced with regards to technology support questions and some ways to approach them. Core competencies, making time for technology, and how to communicate with patrons and tech support were also discussed.
Please be sure to view the following slides for useful links to additional resources:
Special thanks to the Plainview-Old Bethpage Public Library for hosting this event.