NY3Rs

New NY3Rs Webinar: Customer Service for Library Staff – Techniques That Yield Results

Customer Service for Library Staff – Techniques That Yield Results, 4 Part Series
Presented by the NY3Rs

Cost:
$40.00 – NY3Rs Members

This program is aimed at engaging public service staff in academic and public libraries as well as beginning librarians as they learn more about providing the best in customer service to information seekers.

Over the course of four (4) 2-hour online sessions, participants will learn how to:

  • Identify the skills utilized in providing service to your patrons
  • Recognize how to demonstrate customer service skills to your patrons
  • Define barriers to patron interactions with librarians and staff
  • Employ examples to reinforce soft customer skills
  • Distinguish between elementary service and value added service for your patrons

Session dates for this course are as follows:

  • November 26, 2012, 11:30am-1:30pm
  • December 3, 2012, 11:30am-1:30pm
  • December 10, 2012, 11:30am-1:30pm
  • December 17, 2012, 11:30am-1:30pm

Participants will need to attend all four sessions, and both individual participation and group classwork will be required.

For more information and registration, visit the NY3Rs Web page at: http://bit.ly/RGPZUH

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