There’s an old saying that, ‘good service will keep one customer, but bad service will lose you ten,’ and it’s true for libraries, as well as for business. As a service industry, a library’s number one priority should be providing top notch customer service to all of its customers. All the building improvements, quality programming, attractive fliers and newsletters can’t make up for employees providing bad customer service.
Join us on April 18, 2013 at the Plainview-Old Bethpage Public Library from 10AM-12PM with guest speaker Victor Cupato to explore customer service in the library. Who are our customers? What do they want and expect from libraries? This program will focus on how to define quality service, the rules of good customer service and will look at the ways libraries can determine if they are providing quality service or need improvement. Attendees will participate in customer service skits and lively discussions will be held throughout the program.
Presented by: Victor Caputo, Director of Public Relations/Programs for The Bryant Library. Victor has held this position at The Bryant Library for 15 years. He has a B.F.A in Journalism from C.W. Post, an M.S. in Marketing from Hofstra University, and a Masters in Library Science from Queens College.
Click here for a registration form that you can print out and mail/fax to us.