NY3Rs

Upcoming NY3Rs Webinars

The NY3Rs Association, Inc. will be offering the following webinars this summer:

CUSTOMER SKILLS FOR LIBRARY STAFF
Jul 8, 2013 – Jul 15, 2013 Time: 11:30 am – 1:30 pm

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This course helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone. Additionally, you will learn how to recognize common barriers to productive reference interactions, develop techniques to overcome them and discover how to display exemplar service to anyone visiting your library, face-to-face or virtually.

Learning Objectives:

  • Identify the skills utilized in providing service to your patrons
  • Recognize how to demonstrate customer service skills to your patrons
  • Define barriers to patron interactions with librarians and staff
  • Employ examples to reinforce soft customer skills
  • Distinguish between elementary service and value added service for your patrons

 Target Audience:  Public service staff in academic and public libraries as well as beginning librarians

Schedule:  This course consists of two 2-hour sessions:  July 8th & 15th, 2013 from 11:30 AM to 1:30 PM EST

TECH TOPICS: QUICK AND EASY OPEN SOURCE SOFTWARE
Jul 22, 2013 – Time: 1:00 pm – 3:00 pm

Open source software is getting more and more press . . . and for good reason. But, unless you’re “in the know,” you may not know where to start. Start Here!

Learning Objectives:

  • Define open source software
  • Discuss 2 reasons to use and 2 reasons not to use open source software
  • Choose one software to install and use

Target Audience:  Public service staff in academic and public libraries as well as beginning librarians

Registration is open to all NY3Rs (including LILRC members) and is available online at: http://www.ny3rs.org/educational-opportunities/registration/.

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