Registration Now Open for Practical Library Assessment: A Webinar Series from the NY 3Rs Association, Inc.

Register for one Webinar or for all of them!

Target Audience:  Librarians working in libraries of all types and sizes & others responsible for assessment.

Registration:  This is a free series due to sponsorship by the NY 3Rs. You will need to register for each program to get the specific link (links are included below, following each program’s description).  If you are viewing a webinar as a group, please send a list of participants to Diane Capalongo at dcapalongo@scrlc.org. If you need a certificate of attendance, she can also send you one.


Date:  April 30, 2015, 12:00 p.m. – 1:15 p.m. EDT

Program:  Why Assessment? An Introduction & How to be Successful. Denise Davis, Deputy Director, Sacramento Public Library, Sacramento, CA.


Participants will be able to:

  • Define assessment for the purposes of this webinar.
  • Describe basic assessment activities that any library–large or small, urban or rural–can implement.
  • Align assessment with existing outputs reported annually in state survey, with additional “performance feedback” from patrons to establish a 360 degree perspective on a specific service identified to assessment (e.g., programming).
  • Describe tools available to begin basic assessment – current service output data (program #, attendance, etc. from NYS PL survey) and the PLA performance measures surveys as an example of easy surveys to administer with patrons that align with existing service measures being reported annually.
  • Discuss national initiatives that are supporting libraries in capturing service assessment data – Edge Initiative, Digital inclusion, PLA Project Outcome, US Impact Survey, Turn the Page (PLA advocacy initiative).

Register at: https://scrlc.org/events/view/5585


Date:  May 15, 2015, 10 a.m. – 11:15 a.m. EDT

Program:  Communicating the Library’s Value Zsuzsa Koltay, Director of Assessment and Communication, Cornell University.

Unquestioned support for the academic library can’t be taken for granted any more.  Our parent institutions challenge us for evidence about what we contribute to institutional outcomes.  What does this evidence look like?  Is it one irrefutable piece of data, or more of a composite picture?  And how do we communicate it most effectively to users, opinion-leaders, and decision-makers?  This session will present a framework with practical examples of hits and misses based on the work of the presenter’s unit, Assessment and Communication, at Cornell University Library.


Participants will be able to understand the:

  • Nature of value and impact evidence in the context of academic libraries
  • Interconnectedness of assessment and communication efforts in this context
  • Data components that triangulate value and impact
  • Relevant communication channels and presentation approaches
  • Importance of understanding and adapting to local environments

Register at: https://scrlc.org/events/view/5593


Date:  May 26, 10 a.m. – 11:15 a.m. EDT

Program:  Using Data for Peer Benchmarking and Best Practices. Robert Dugan, Dean of Libraries, University of West Florida.

While trend analysis is used by most libraries to compare inputs and outputs internally, accrediting organizations may ask institutions for peer benchmarking information as part of a program’s or institutional self-study.  Additionally, libraries may want to identify other libraries that are successfully conducting a service they want to offer or improve, oftentimes referred to as a best practices study. An example would be providing longer public service hours with existing staff.  Dugan will demonstrate the use of ACRLMetrics for benchmarking and best practices studies.

Register at: https://scrlc.org/events/view/5597 


Date:  June 11, 2 p.m. – 3 p.m. EDT

Program: Community Engagement and Assessment.  Susan Currie, Director, Tompkins County Public Library, Ithaca, NY.

This is a “the nuts and bolts of assessment” webinar that describes how one library developed a community engagement process based on data collected, benchmarking, perception surveys; a community based “Blue Ribbon Panel”, data visualization, and developed community education materials as well as developed a template for a strategic decision timeline and key stakeholder analysis.

  • Identify and utilize a variety of local assessment tools that may be used in conjunction with state and national resources.
  • Describe a current and ongoing example of data collection and assessment for a community engagement initiative.
  • Provide a template of how to present information gathered to represent and communicate the value and impact of the library to funding sources and the community.
  • Understand how to utilize data gathered to develop strategies for going forward.

Register at: https://scrlc.org/events/view/5598



Additional Practical Library Assessment webinars are in the planning stages—registration will open for them in early June. For now, save the dates!  Here is what we have planned:

June 22, 10 a.m.  Wendi Ackerman, SUNY Upstate Health Sciences Library on Gathering and analyzing quantitative data.

July 10, 10:30 a.m.  Eugene Harvey, SUNY Buffalo State on Survey Design.

July 22, 10:00 a.m.  Mary-Carol Lindbloom, South Central Regional Library Council on Focus Groups.

September 29, 10:00 a.m.  Sue Considine, Fayetteville Free Library and Nancy Greco,  St. John Fisher College, on Qualitative Data & Data Presentation.

October 6, 10:30 a.m.  Lisabeth Chabot, Ithaca College on Data Visualization and Applications.

Speakers’ Biographical Information:

Susan Currie’s professional background includes more than 30 years as a librarian with extensive experience in organizational culture and positive change, the design and implementation of innovative, high quality, user-centered services, collaborative leadership, strategic planning, personnel management, and project management. Named Director of the Tompkins County Public Library in 2009, she brought with her more than two decades of service to Cornell University Library in public services and administration. From 2005 until joining TCPL, she was Associate Director of University Libraries for Binghamton University. Currie is a member of the New York Library Association, ALA’s Public Library Association, Library Leadership and Management Association and a member of the Library Information and Technology Association. She has served as a NYLINK representative to the OCLC Global Council, as a member of the New York Online Virtual Electronic Library Steering Committee and most recently served as a member of the national Library Journals Advisory Council. In 2011, she was elected to the Board of the Public Library Section of the New York Library Association and was awarded the Finger Lakes Library System’s Library Advocacy award. Locally, Currie serves as a member of numerous community and County Boards including Tompkins Learning Partners, the Tompkins County Bicentennial Commission and the Tompkins County Broadband Committee. She has also served as Cornell Representative on the Board of Trustees for the South Central Regional Library Council and as a member of the SCRLC Finance Committee.

Denise Davis is the Deputy Library Director of Sacramento Public Library, with responsibilities for Collection Services, Facilities, Finance, Information Technology, Communications and the Virtual Branch. Denise has contributed to the library profession with more than 30 years of experience in academic, public and state library agencies, as well as directing research at the National Commission on Libraries and Information Science and the American Library Association’s Office for Research and Statistics.

She chairs the Public Library Association (PLA) Performance Measures project (http://www.ala.org/pla/performancemeasurement) and is active with public access computing research supported by the American Library Association (ALA), and National Information Standards Organization (NISO). Denise also has contributed to the profession through consulting with such organizations as Florida State University, Dominican University Graduate School of Library and Information Science, and for efforts like the LJ Patron Profiles series (http://www.thedigitalshift.com/research/patron-profiles/), and ICF International for the assessment of the Institute of Museum and Library Services Laura Bush 21st Century Librarian grant program.

Bob Dugan is Dean of Libraries at the University of West Florida (UWF) in Pensacola, and has a 40 year career in public, state and academic libraries.  He has co-authored a couple of books on evaluation and assessment, and the management and application of data for decision making and continuous improvement.  Institutional research (IR) and effectiveness (IE) activities and personnel are currently aligned with the administration of libraries at UWF.  Dugan is chair of the ACRL Academic Library Trends and Statistics Survey Editorial Board which works closely with ACRLMetrics.

Zsuzsa Koltay is Director of Assessment and Communication at Cornell University Library, a position that is unique in academic libraries. Zsuzsa has been at Cornell for over twenty years in a wide variety of leadership positions including being the founding project manager of Project Euclid, leading the Engineering Library for four years, and heading system-wide web development efforts. These positions have led her to appreciate data to aid decision-making.  The breadth of her experience has helped her custom create a multi-faceted and integrated program of assessment and communication in the past five years.

The Practical Library Assessment Series:

Does the phrase “library assessment” send you into a slight (or not so slight) panic? You know that it is crucial in determining how well your library or library system is meeting its mission, goals, and objectives—and in designing effective programs and services.

A library’s “return on investment” can influence a library’s funding. Academic and school libraries need to know that their investment in programs and services are making a positive difference in student outcomes and meeting researchers’ needs.  Recent research links hospital and health sciences libraries to improved patient care.

Library assessment is not new and most libraries are going to have existing data available to help them. How do you use this data in your decision-making? What data already exists in your library that you can draw from? How do you present this data in a meaningful way to your stakeholders?

This series of library assessment webinars will feature leading experts on library assessment. It will offer general information and “the nuts and bolts of assessment” including survey design, focus groups, data-driven decision making, data visualization, and communicating outcomes. The webinars will run from one to 1.5 hours in length. There will be a “digging deeper” component enabling participants to continue the discussion and learn from each other.

The learning outcomes for the webinar series include:

Obtain an overview of current library assessment practices in different types of libraries.

  • Acquire practical experience in the development of assessment activities and materials though the webinar and the “digging deeper” component.
  • Develop an assessment skill set.
  • Identify opportunities for collaboration and continuing professional development.

About the Assessment Initiative:

The Information Infrastructure for New York State, an initiative sponsored and coordinated by the NY 3Rs Association, Inc. has included opportunities for input and participation by leaders in the library and archive environments in the State.  A two-day Summit in the Fall of 2012, followed by a statewide survey, and concluding with a “Reality Check” meeting of several leaders in the Spring of 2013 resulted in a final report:   I2NY:  Envisioning an Information Structure for New York State  (May 2013). The report is available at http://www.ny3rs.org/i2ny/.

Outcomes & Assessment Priority:

A priority articulated in the Summit, survey, and “Reality Check” meeting was “outcomes and assessment,” i.e., how well library services are connected to patron needs and student outcomes. This was seen as important at every level of school and academic library, as well as in the public library for lifelong learners and researchers. This also ties into demonstrating the value of the library and return on investment (ROI).

Library Assessment Working Group:

NJ Bradeen
(Fashion Institute of Technology)
Lisabeth Chabot
(Ithaca College)
Sue Considine
(Fayetteville Free Library)
Kate Cunningham-Hendrix
(University of Buffalo)
Susan Currie
(Tompkins County Public Library)
Claire Enkosky
(Manlius Public Library)
Karen Gardner-Athey
Nancy Greco
(St. John Fisher College)
Eugene Harvey
(Buffalo State)
Maria Holden
(NYS Division of Library Development)
Zsuzsa Koltay
(Cornell University)
Kelly Lambert
(Canisius College)
Elaine Lasda Bergman
(SUNY Albany)
Susan LeBlanc
Aprille Nace
(Corning Museum of Glass)
Megan Oakleaf
Syracuse University iSchool)
Cristina Pope
(SUNY Upstate HSL)
Bonnie Swoger
(SUNY Geneseo)
Mary Linda Todd
(NYS Division of Library Development)

                         Jamie Anno

                                  (Queens Library)

Mary-Carol Lindbloom   (South Central Regional Library Council)  –  Facilitator

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s