events, NY3Rs, workshop

Upcoming November 2017 Events

Join us for the following events in November!

A Manager’s Guide to Developing a More Collaborative Workplace
November 3 @ 10:00 am – 12:00 pm
Farmingdale Public Library

“Why won’t my employees be more collaborative?” is a question often asked by managers.  This is a critical question because collaboration has been identified as a strong predictor of an organization’s success. Whether it is contributing information and ideas, working together on assignments, being an effective team member, or supporting the organization’s mission and goals, collaboration is essential.

This workshop will help library directors and managers understand the main enablers and deterrents of collaboration among employees, and identify specific approaches to boost the level of collaborative behaviors in the workplace.

Presenter: Radek Nowak, Ph.D., Assistant Professor, Center for Human Resource Studies, School of Management, New York Institute of Technology ​

Registration: A copy of the PDF registration form in available here.

 

 

Book Repair Workshop

November 3 @ 9:30 am – 12:30 pm

The Merrick Library

This workshop is designed to demonstrate quick and easy techniques for extending shelf life on general circulating materials.  Prevention is the key, but we will be addressing specific, common repairs: tipping in loose pages, broken spines, torn header caps, ripped and torn pages.

Each participant is asked to bring: two paperback books, preferably new or new-like, to demonstrate covering techniques, a hardbound book with a book jacket to demonstrate application of book jacket covers, a stapled book or magazine, a book that needs to have a loose page tipped in and one hardbound book that needs repair.  Please also bring a pair of scissors.

Each participant will be provided with a free sample packet of materials.

Presented by: Kary Barth, Regional Sales Manager, Kapco Library Products Kary has a Bachelor of Science degree from the University of Illinois, Urbana and has worked with libraries since 1990.  Formerly, the national library sales manager for Kapco, Kary authored a basic book repair guide that was previously available from Kapco and has presented book protection/repair workshops in various venues throughout the US.

Registration is limited to 25 participants. 

Registration: A copy of the PDF registration form in available here.

 

 

How to Manage a Successful Volunteer/Docent Program

November 30 @ 9:30 am – 12:00 pm

South Huntington Public Library

A panel discussion with:

  • Elsa Eisenberg, Group Tours & Volunteer Coordinator, Coe Hall and Planting Fields State Park
  • Judy Pockriss, Coordinator of Volunteers, Nassau County Museums
  • Shane Pastore, Coordinator of Volunteers, Long Island Maritime Museum
  • Ken Horowitz, Docent Coordinator, Falaise Manson at Sands Point Preserve

Volunteers are critical to the operations of many cultural institutions across Long Island.  While some ‘super volunteers’ are invaluable, others, meaning no harm, can become disruptive or detrimental to an organization’s success.  The panel will discuss the importance of training, managing volunteer expectations, regular performance reviews, showing gratitude, and much more.  Whether you are a seasoned volunteer supervisor or are just getting started, having a plan for managing volunteers will keep projects and programming running smoothly.

Continental breakfast will be served.

Registration: A copy of the PDF registration form in available here.

NY3Rs, workshop

Saving, Investing and Avoiding Fraud: An Overview of Resources from the Securities and Exchange Commission

Join LILRC as we host an Empire State Library Network (ESLN) webinar on Wednesday, May 17th from 10AM-11:30AM with guest speaker Tom Manganello, Senior Counsel, Securities and Exchange Commission/Office of Investor Education and Advocacy (OIEA).

The mission of the U.S. Securities and Exchange Commission (SEC) is to protect investors, maintain fair, orderly and efficient markets, and facilitate capital formation. On May 17, 2017 from 10-11:30 a.m., the SEC’s Office of Investor Education and Advocacy will give a presentation on free SEC resources to help your patrons make informed investment choices and avoid fraud.

Topics will include:
·        Compound interest
·        Types of investment products and their risks
·        Impact of fees
·        Common red flags of fraud
·        Checking the background of your investment professional

Visit Investor.gov – the SEC’s website for individual investors – for free educational tools and resources.  And check out our new bulletin on Ten Ways to Use Investor.gov.

Presenter: Tom Manganello is a senior counsel in the Securities and Exchange Commission’s Office of Investor Education and Advocacy (OIEA).  In that role, Tom researches and drafts investor alerts and bulletins, helps manage investor education content on the SEC’s website, www.Investor.gov, and conducts presentations on investor education to millennials, military, seniors, students, and other audiences, and he regularly contributes to OIEA’s social media outreach on Twitter and Facebook.

Prior to joining OIEA, Tom spent ten years in the SEC’s Division of Enforcement, where he investigated violations of the federal securities laws, including insider trading, Ponzi and pyramid schemes, accounting and broker fraud, and unregistered offerings.  He graduated from the University of Pittsburgh School of Law and earned a BS in journalism from Ohio University.

Click here for registration information.

NY3Rs

Last Chance to Register for the NY3Rs Sponsored Kanopy Webinar

The NY 3Rs Association Inc. is sponsoring another webinar session on the video streaming Patron Driven Acquisition (PDA) service called Kanopy on June 10 at 3:00 pm EST for those libraries who would like more information about Kanopy and their product. The NY3Rs have also partnered with Kanopy to bring libraries a discounted rate of 10% on individual titles triggered for a one year license in an individual PDA program.  Additionally, a substantial discount (35%) on the licensing of the Media Education Foundation collection as well as discounts on other film collections are available.  Please note: Media Education Foundation collection is not available through the PDA service option. Further discounts are available for community college libraries and libraries with FTE under 1500.

To receive the PDA and collection discounts, participants must sign on with Kanopy before July 31, 2015.

Overview of session
Kanopy is a video streaming solution for colleges with a broad catalog of over 26,000 films from over 800 leading producers such as PBS, Media Education Foundation, Criterion Collection, First Run Features, HBO, California Newsreel, Kino Lorber, and more. You can browse their collection by subject on their website: http://www.kanopystreaming.com. Kanopy offers an unique Patron Driven Acquisition program that is employed at over 1,100 libraries across the country including many NY3Rs members such as Syracuse, Brockport, Binghamton, Purchase, Buffalo, New Paltz, Niagara, Geneseo, etc. During these sessions, Tom Humphrey (Kanopy) and a number of existing PDA customers, including Patrick Callahan (Purchase), Lori Widzinski (Buffalo), and Jennifer Smathers ( Brockport) will be on hand to provide additional information on the impact Kanopy has had in their libraries. Click here for a PDF that provides an overview of the product.

Technical Information
This webinar runs on join.me and does not require any special software. Audio will come through your phone. The day before the webinar, you will receive the link to the join.me room as well as the phone number to call.

Registration
There is no cost ($0) to attend these webinars but registration is necessary. During registration, when asked for a form of payment, simply select “Pay by check later” and you will not be billed. This is a quirk of the registration system and is being addressed.

To register for the June 10, 3pm session, click here: http://www.wnylrc.org/events/47

Questions?  Please contact:

Sheryl L. Knab, Executive Director
Western New York Library Resources Council (WNYLRC),  A member of the NY 3Rs Association, Inc.
Airport Commerce Park East
4950 Genesee Street, Suite 170
Cheektowaga, NY 14225-5528
Phone: (716) 633-0705, ext. 121
Fax:  (716) 288-9400
Email:  sknab@wnylrc.org
Web:  www.wnylrc.org

NY3Rs

Registration Now Open for Practical Library Assessment: A Webinar Series from the NY 3Rs Association, Inc.

Register for one Webinar or for all of them!

Target Audience:  Librarians working in libraries of all types and sizes & others responsible for assessment.

Registration:  This is a free series due to sponsorship by the NY 3Rs. You will need to register for each program to get the specific link (links are included below, following each program’s description).  If you are viewing a webinar as a group, please send a list of participants to Diane Capalongo at dcapalongo@scrlc.org. If you need a certificate of attendance, she can also send you one.

Webinars:

Date:  April 30, 2015, 12:00 p.m. – 1:15 p.m. EDT

Program:  Why Assessment? An Introduction & How to be Successful. Denise Davis, Deputy Director, Sacramento Public Library, Sacramento, CA.

Outcomes:

Participants will be able to:

  • Define assessment for the purposes of this webinar.
  • Describe basic assessment activities that any library–large or small, urban or rural–can implement.
  • Align assessment with existing outputs reported annually in state survey, with additional “performance feedback” from patrons to establish a 360 degree perspective on a specific service identified to assessment (e.g., programming).
  • Describe tools available to begin basic assessment – current service output data (program #, attendance, etc. from NYS PL survey) and the PLA performance measures surveys as an example of easy surveys to administer with patrons that align with existing service measures being reported annually.
  • Discuss national initiatives that are supporting libraries in capturing service assessment data – Edge Initiative, Digital inclusion, PLA Project Outcome, US Impact Survey, Turn the Page (PLA advocacy initiative).

Register at: https://scrlc.org/events/view/5585

*************************************************************************************************************

Date:  May 15, 2015, 10 a.m. – 11:15 a.m. EDT

Program:  Communicating the Library’s Value Zsuzsa Koltay, Director of Assessment and Communication, Cornell University.

Unquestioned support for the academic library can’t be taken for granted any more.  Our parent institutions challenge us for evidence about what we contribute to institutional outcomes.  What does this evidence look like?  Is it one irrefutable piece of data, or more of a composite picture?  And how do we communicate it most effectively to users, opinion-leaders, and decision-makers?  This session will present a framework with practical examples of hits and misses based on the work of the presenter’s unit, Assessment and Communication, at Cornell University Library.

Outcomes:

Participants will be able to understand the:

  • Nature of value and impact evidence in the context of academic libraries
  • Interconnectedness of assessment and communication efforts in this context
  • Data components that triangulate value and impact
  • Relevant communication channels and presentation approaches
  • Importance of understanding and adapting to local environments

Register at: https://scrlc.org/events/view/5593

************************************************************************************************************

Date:  May 26, 10 a.m. – 11:15 a.m. EDT

Program:  Using Data for Peer Benchmarking and Best Practices. Robert Dugan, Dean of Libraries, University of West Florida.

While trend analysis is used by most libraries to compare inputs and outputs internally, accrediting organizations may ask institutions for peer benchmarking information as part of a program’s or institutional self-study.  Additionally, libraries may want to identify other libraries that are successfully conducting a service they want to offer or improve, oftentimes referred to as a best practices study. An example would be providing longer public service hours with existing staff.  Dugan will demonstrate the use of ACRLMetrics for benchmarking and best practices studies.

Register at: https://scrlc.org/events/view/5597 

*************************************************************************************************************

Date:  June 11, 2 p.m. – 3 p.m. EDT

Program: Community Engagement and Assessment.  Susan Currie, Director, Tompkins County Public Library, Ithaca, NY.

This is a “the nuts and bolts of assessment” webinar that describes how one library developed a community engagement process based on data collected, benchmarking, perception surveys; a community based “Blue Ribbon Panel”, data visualization, and developed community education materials as well as developed a template for a strategic decision timeline and key stakeholder analysis.

  • Identify and utilize a variety of local assessment tools that may be used in conjunction with state and national resources.
  • Describe a current and ongoing example of data collection and assessment for a community engagement initiative.
  • Provide a template of how to present information gathered to represent and communicate the value and impact of the library to funding sources and the community.
  • Understand how to utilize data gathered to develop strategies for going forward.

Register at: https://scrlc.org/events/view/5598

***********************************************************************************************************

SAVE THE DATES!

Additional Practical Library Assessment webinars are in the planning stages—registration will open for them in early June. For now, save the dates!  Here is what we have planned:

June 22, 10 a.m.  Wendi Ackerman, SUNY Upstate Health Sciences Library on Gathering and analyzing quantitative data.

July 10, 10:30 a.m.  Eugene Harvey, SUNY Buffalo State on Survey Design.

July 22, 10:00 a.m.  Mary-Carol Lindbloom, South Central Regional Library Council on Focus Groups.

September 29, 10:00 a.m.  Sue Considine, Fayetteville Free Library and Nancy Greco,  St. John Fisher College, on Qualitative Data & Data Presentation.

October 6, 10:30 a.m.  Lisabeth Chabot, Ithaca College on Data Visualization and Applications.

Speakers’ Biographical Information:

Susan Currie’s professional background includes more than 30 years as a librarian with extensive experience in organizational culture and positive change, the design and implementation of innovative, high quality, user-centered services, collaborative leadership, strategic planning, personnel management, and project management. Named Director of the Tompkins County Public Library in 2009, she brought with her more than two decades of service to Cornell University Library in public services and administration. From 2005 until joining TCPL, she was Associate Director of University Libraries for Binghamton University. Currie is a member of the New York Library Association, ALA’s Public Library Association, Library Leadership and Management Association and a member of the Library Information and Technology Association. She has served as a NYLINK representative to the OCLC Global Council, as a member of the New York Online Virtual Electronic Library Steering Committee and most recently served as a member of the national Library Journals Advisory Council. In 2011, she was elected to the Board of the Public Library Section of the New York Library Association and was awarded the Finger Lakes Library System’s Library Advocacy award. Locally, Currie serves as a member of numerous community and County Boards including Tompkins Learning Partners, the Tompkins County Bicentennial Commission and the Tompkins County Broadband Committee. She has also served as Cornell Representative on the Board of Trustees for the South Central Regional Library Council and as a member of the SCRLC Finance Committee.

Denise Davis is the Deputy Library Director of Sacramento Public Library, with responsibilities for Collection Services, Facilities, Finance, Information Technology, Communications and the Virtual Branch. Denise has contributed to the library profession with more than 30 years of experience in academic, public and state library agencies, as well as directing research at the National Commission on Libraries and Information Science and the American Library Association’s Office for Research and Statistics.

She chairs the Public Library Association (PLA) Performance Measures project (http://www.ala.org/pla/performancemeasurement) and is active with public access computing research supported by the American Library Association (ALA), and National Information Standards Organization (NISO). Denise also has contributed to the profession through consulting with such organizations as Florida State University, Dominican University Graduate School of Library and Information Science, and for efforts like the LJ Patron Profiles series (http://www.thedigitalshift.com/research/patron-profiles/), and ICF International for the assessment of the Institute of Museum and Library Services Laura Bush 21st Century Librarian grant program.

Bob Dugan is Dean of Libraries at the University of West Florida (UWF) in Pensacola, and has a 40 year career in public, state and academic libraries.  He has co-authored a couple of books on evaluation and assessment, and the management and application of data for decision making and continuous improvement.  Institutional research (IR) and effectiveness (IE) activities and personnel are currently aligned with the administration of libraries at UWF.  Dugan is chair of the ACRL Academic Library Trends and Statistics Survey Editorial Board which works closely with ACRLMetrics.

Zsuzsa Koltay is Director of Assessment and Communication at Cornell University Library, a position that is unique in academic libraries. Zsuzsa has been at Cornell for over twenty years in a wide variety of leadership positions including being the founding project manager of Project Euclid, leading the Engineering Library for four years, and heading system-wide web development efforts. These positions have led her to appreciate data to aid decision-making.  The breadth of her experience has helped her custom create a multi-faceted and integrated program of assessment and communication in the past five years.

The Practical Library Assessment Series:

Does the phrase “library assessment” send you into a slight (or not so slight) panic? You know that it is crucial in determining how well your library or library system is meeting its mission, goals, and objectives—and in designing effective programs and services.

A library’s “return on investment” can influence a library’s funding. Academic and school libraries need to know that their investment in programs and services are making a positive difference in student outcomes and meeting researchers’ needs.  Recent research links hospital and health sciences libraries to improved patient care.

Library assessment is not new and most libraries are going to have existing data available to help them. How do you use this data in your decision-making? What data already exists in your library that you can draw from? How do you present this data in a meaningful way to your stakeholders?

This series of library assessment webinars will feature leading experts on library assessment. It will offer general information and “the nuts and bolts of assessment” including survey design, focus groups, data-driven decision making, data visualization, and communicating outcomes. The webinars will run from one to 1.5 hours in length. There will be a “digging deeper” component enabling participants to continue the discussion and learn from each other.

The learning outcomes for the webinar series include:

Obtain an overview of current library assessment practices in different types of libraries.

  • Acquire practical experience in the development of assessment activities and materials though the webinar and the “digging deeper” component.
  • Develop an assessment skill set.
  • Identify opportunities for collaboration and continuing professional development.

About the Assessment Initiative:

The Information Infrastructure for New York State, an initiative sponsored and coordinated by the NY 3Rs Association, Inc. has included opportunities for input and participation by leaders in the library and archive environments in the State.  A two-day Summit in the Fall of 2012, followed by a statewide survey, and concluding with a “Reality Check” meeting of several leaders in the Spring of 2013 resulted in a final report:   I2NY:  Envisioning an Information Structure for New York State  (May 2013). The report is available at http://www.ny3rs.org/i2ny/.

Outcomes & Assessment Priority:

A priority articulated in the Summit, survey, and “Reality Check” meeting was “outcomes and assessment,” i.e., how well library services are connected to patron needs and student outcomes. This was seen as important at every level of school and academic library, as well as in the public library for lifelong learners and researchers. This also ties into demonstrating the value of the library and return on investment (ROI).

Library Assessment Working Group:

NJ Bradeen
(Fashion Institute of Technology)
Lisabeth Chabot
(Ithaca College)
Sue Considine
(Fayetteville Free Library)
Kate Cunningham-Hendrix
(University of Buffalo)
Susan Currie
(Tompkins County Public Library)
Claire Enkosky
(Manlius Public Library)
Karen Gardner-Athey
(OLIS)
Nancy Greco
(St. John Fisher College)
Eugene Harvey
(Buffalo State)
Maria Holden
(NYS Division of Library Development)
Zsuzsa Koltay
(Cornell University)
Kelly Lambert
(Canisius College)
Elaine Lasda Bergman
(SUNY Albany)
Susan LeBlanc
(DCMO BOCES SLS)
Aprille Nace
(Corning Museum of Glass)
Megan Oakleaf
Syracuse University iSchool)
Cristina Pope
(SUNY Upstate HSL)
Bonnie Swoger
(SUNY Geneseo)
Mary Linda Todd
(NYS Division of Library Development)

                         Jamie Anno

                                  (Queens Library)

Mary-Carol Lindbloom   (South Central Regional Library Council)  –  Facilitator
NY3Rs

New NY3Rs Webinar on Collections Security

If you’re looking for virtual continuing education events to suppliment our in-person training sessions, then be sure to check out the upcoming webinar from the NY3Rs Association, Inc.  Registration is now open for the following webinar:

Collections Security Webinar
Thursday, April 16, 2015
2:00 pm – 4:00 pm

Providing access to collections and mounting exhibits are great ways to expand the reach and impact of your collections, but also come with inherent security risks. This live, two hour webinar will explore the nature of these security risks; provide guidance for assessing your building, reading room, and storage spaces; and cover basic policies that help protect your collection from theft and vandalism.

Instructor: Frances Harrell, Preservation Specialist, NEDCC

Frances Harrell conducts general preservation needs assessments and  represents NEDCC on the COSTEP MA (Coordinated Statewide Emergency Preparedness in Massachusetts) Executive Committee. She has a strong interest the preservation planning challenges facing smaller collecting institutions, and received an MLIS from Simmons College GSLIS and a BA in English Literature from the University of Florida.

Registration: http://www.ny3rs.org/events/collections-security-webinar

NY3Rs

Emergency Preparedness Webinars with NEDCC

NY3Rs Association, Inc. Presents:
Emergency Preparedness Webinar Series with the Northeast Document Conservation Center

Risk Assessment for Emergency Preparedness
Monday, October 20, 2014 – 12:00 PM to 2:00 PM

Most cultural heritage organizations are aware of the need for a disaster plan that addresses prevention of and response to emergencies that may affect collections. Assessing the risks to your collection is the foundation for an effective disaster plan. This webinar introduces the central elements of emergency preparedness and explores ways to identify internal and external hazards in order to assess and mitigate the risks they pose. Natural, industrial, technological, building, and human hazards will be examined for mitigation and planning purposes.

Disaster Planning
Wednesday, November 19, 2014 – 12:00 PM to 2:00 PM

A disaster plan is an integral component of effective collections stewardship, but preparation of a plan can be daunting. This webinar, building upon Risk Assessment for Emergency Preparedness, introduces the steps involved in creating a disaster plan. The importance of including staff in disaster preparations and training is addressed, as well as recommended supplies, vendors, and equipment. dPlan, an online tool for creating a disaster plan, is introduced, as are various resources to assist in disaster planning, response, and recovery.

Assessing Risk to Digital Assets
Wednesday, December 3, 2014 – 12:00 PM to 2:00 PM

Planning for the care of digital collections and services in the case of disaster is as important as planning for the care of analog collections, but often these intangible objects receive less attention. This webinar introduces the methods and tools for assessing and mitigating likely risks to digital materials within the context of responsible digital preservation practices, as well as ways to integrate response and recovery for digital collections into an institutional disaster plan.

Visit http://www.lilrc.org/events for more information.

NY3Rs

New NY3Rs Webinars Announced & Open for Registration

If you’re looking for virtual continuing education events to suppliment our in-person training sessions, then be sure to check out the upcoming webinars from the NY3Rs Association, Inc.  Registration is now open for all of the following programs:

Assessing & Improving Your Website: Part 1 – Usability and Conventions, September 30th from 1-2:30pm (group registration available)

Assessing & Improving Your Website: Part 2 – Writing for the Web and Content Strategy, October 7th from 1-2:30pm (group registration available)

Assessing & Improving Your Website: Part 3 – User Research Methods, October 14th from 1-2:30pm (group registration available)

Risk Assessment for Emergency Preparedness, October 20th from 12-2pm

Disaster Planning, November 19th from 12-2pm

Assessing Risk to Digital Assets, December 3rd, from 12-2pm

Click the links above for more information and registration for each of the webinars. Note that the Assessing & Improving Your Website sessions all have a group registration option – host a group viewing for two or more people for just $25!

Please note that if you are a LILRC member you are eligible to attend these webinars.

NY3Rs

NY3Rs Webinar: Digital Public Library of America [DPLA]–What does it mean for libraries?

There’s still time to register for this free event!

Date: December 12, 2013
Time:
10:00 a.m.-11:30 a.m.
Location:
Live and Online

Cost:
Free – All

The NY3Rs recently announced its participation in The Digital Public Library of America [DPLA] through the Empire State Digital Network. What will this mean for NYS libraries and library users? As collections are added to the DPLA’s database, they are geo-coded, time-lined, and tagged with rich search information, enabling users to quickly draw connections between far flung materials that would have been impossible before. The DPLA web site dp.la launched April 18, 2013 with more than two million objects–including digital renderings of photos, books, manuscripts and other items from places such as the Smithsonian Institution, along with museums, libraries and historical institutions around the country. DPLA’s mission is to unlock the rich trove of historical and cultural data—including documents, photographs, artwork, maps and audio—digitized, archived and easily searchable thanks to rich metadata. Researchers, journalists, programmers and others are free to build their own applications for the data via the library’s freely available API.

Instructor: Amy Rudersdorf, Assistant Director of Content, DPLA

Amy Rudersdorf is the assistant director for content at the Digital Public Library of America, where she is responsible for digitization partnerships and related workflows, metadata normalization and shareability, and community engagement to promote the DPLA as a community resource. Before joining the DPLA, she directed the Digital Information Management Program at the State Library of North Carolina, where she developed and managed digital preservation and digitization activities. She has worked with digital collections in special collections at a North Carolina State University, coordinated a digital production group at the University of Wisconsin-Madison, and worked with public libraries throughout Wisconsin to aid in the development and coordination of LSTA-funded digitization grants.

Registration Information: click here

NY3Rs

Back by Popular Demand: NY3Rs Webinar Series: Cataloging with RDA

The hands-on, four-part online class, Cataloging with RDA scheduled for September filled up so quickly that we’ve arranged it again for October!

On October 22nd, 23rd, 24th, and 25th from 2pm to 4pm, Bill Walker will help students:

  • distinguish between work, expression, manifestation and item as they apply to describing and providing access to resources and understand their roles in enabling users to find, identify, select and obtain resources
  • build descriptions of resources using RDA Core elements
  • create authorized access points using preferred names for persons, families and corporate bodies and preferred titles for works
  • articulate relationships between works, expressions, manifestations and items and between resources and persons, families and corporate bodies using RDA vocabularies and
  • use the RDA Toolkit and workflows to identify rules relevant to describing resources and creating access points.

Read more and register at http://www.ny3rs.org/educational-opportunities/registration/.

NY3Rs

Upcoming NY3Rs Webinars

The NY3Rs Association, Inc. will be offering the following webinars this summer:

CUSTOMER SKILLS FOR LIBRARY STAFF
Jul 8, 2013 – Jul 15, 2013 Time: 11:30 am – 1:30 pm

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This course helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone. Additionally, you will learn how to recognize common barriers to productive reference interactions, develop techniques to overcome them and discover how to display exemplar service to anyone visiting your library, face-to-face or virtually.

Learning Objectives:

  • Identify the skills utilized in providing service to your patrons
  • Recognize how to demonstrate customer service skills to your patrons
  • Define barriers to patron interactions with librarians and staff
  • Employ examples to reinforce soft customer skills
  • Distinguish between elementary service and value added service for your patrons

 Target Audience:  Public service staff in academic and public libraries as well as beginning librarians

Schedule:  This course consists of two 2-hour sessions:  July 8th & 15th, 2013 from 11:30 AM to 1:30 PM EST

TECH TOPICS: QUICK AND EASY OPEN SOURCE SOFTWARE
Jul 22, 2013 – Time: 1:00 pm – 3:00 pm

Open source software is getting more and more press . . . and for good reason. But, unless you’re “in the know,” you may not know where to start. Start Here!

Learning Objectives:

  • Define open source software
  • Discuss 2 reasons to use and 2 reasons not to use open source software
  • Choose one software to install and use

Target Audience:  Public service staff in academic and public libraries as well as beginning librarians

Registration is open to all NY3Rs (including LILRC members) and is available online at: http://www.ny3rs.org/educational-opportunities/registration/.