Katy Dillman ‘Serves Up’ Great Tips, Tricks and Info on Digital Downloads

November 12, 2013–With the first snow of the season making an appearance, attendees gathered at the Brentwood Public Library with guest speaker Katy Dillman, Reference and Information Services Librarian at the James Blackstone Memorial Library as she presented, “Serving Up Downloads: Best practices in ereading customer service.”

Katy kicked-off the session with a discussion on why we should support digital downloads, the potential frustrations, and a close look at the three ways to download ebooks.  Attendees engaged in open coversation and shared thier experiences and ideas, while learning from Katy about what has worked-and more importanly-what hasn’t been as successful at her library.

There are a ton of ways to engage patrons with digital downloads.  Some great examples Katy shared were “Tech Tuesdays,” which are one-on-one sessions where patrons can learn more about downloading books, how to use iPads, how to set up email, etc.  Another example came in the form of an “App Tips ‘n’ Tricks Open Forum” where patrons bring in thier own devices (or use the ones the library provides) and issues the patrons have are discussed.  Consensus from the group on the ideal number for such classes is 10 people.  In addition to providing services in-house, the importance of getting the word out about your programs and services was also stressed.  Let your community know you lend digital books by promoting them, for example, on your website, in your newsletter and on your social media networks.

Here’s a terrific example of a TV ad from the Metropolitan Library System:

Katy wrapped up the session with a look at some core competencies that staff should know and ideas for hands-on training for staff.  Interested in learning more?  Be sure to take a look at the presentation slides and visit:

Special thanks to the Brentwood Public Library for hosting this event, Katy Dillman and to all who attended and joined the conversation!

Annual Conference

If You Missed Out on the 22nd LILRC Annual Conference on Libraries and the Future, Here’s a Recap!

This year’s Annual Conference on Libraries and the Future took place on October 24th and 25th, 2013 at Dowling College, Fortunoff Hall and it focused on the theme: Community by Design: Innovation & Transformation.

The conference kicked-off on Thursday night with hors d’oeuvres and a chance to network with collegues at the beautiful Fortunoff Hall at Dowling College.  Afterwards, attendees were ushered into the Ballroom for dinner, which was followed by dessert…although the real treat was our guest speaker Joe Raiola–solo performer, comedy writer, producer, director and speaker on first amendment issues.  Joe Raiola

In his performance of the Joy of Censorship, Joe explored the topic of censorship by providing a lively and engaging performance.  Early on, he displayed his artistic expression in the citing of his The Guns inspired by Edgar Allen Poe.  Joe continued with other examples of abuses of the First Amendment as well as a discussion of the history of MAD Magazine.  Did you know that in its early days MAD Magazine was converted from a comic book in the 1950s to a magazine in order to avoid censorship?  This is just one of the many insights provided during his humorous and thought-provoking performance.

Reflections on Labrary
Click image for presentation slides (PDF)

Joe Raiola was a hard act to follow, but our guest speakers for Friday’s full-day event pulled it off! With over 100 attendees in the audience, Jessica Yurkofsky, Librarian at the Harvard Library Innovation Lab, kicked-off the day with her presentation, “Reflections on LABRARY: A Harvard Library Experiment.”  In this talk, Jessica shared the story behind LABRARY, which was an experimental Pop-Up space put together by Harvard Graduate School of Design (GSD) students from the the Library Test Kitchen (, with the help of the Harvard Library and the Library Lab in December of 2012.  The LABRARY, which was located in an empty storefront in the middle of Harvard Square, was open to all and provided a space for collaberation, brainstorming, ingenuity and much more!  Here’s a look at some of the creative projects that came out of the LABRARY:

Interested in learning more?  Listen to a portion of Jessica’s presentation about the LABRARY:

Up next: Margaux DelGuidice and Rose Luna, Teacher Librarians and Library Journal 2013 Movers and Shakers. This dynamic-duo sees the key to the future of libraries in collaboration and community outreach.  They shared thier journey on how they’ve managed to reach out and build strong connections in their community, including engaging not only students, parents and school board members, but other libraries as well.

Rose and Marguax
Margaux DelGuidice and Rose Luna

Margaux and Rose also discussed the importance of advocacy and the new Common Core State Standards, which aim to “provide a consistent, clear understanding of what students are expected to learn, so teachers and parents know what they need to do to help them. The standards are designed to be robust and relevant to the real world, reflecting the knowledge and skills that our young people need for success in college and careers. With American students fully prepared for the future, our communities will be best positioned to compete successfully in the global economy.”  Many questions have arisen based on these new standards and Margaux and Rose shared the following video as a helpful resource for introducing the Common Core State Standards:

For additional information and a complete list of resources shared, attendees were encouraged to visit the Why Common Core Standards Matter Wiki online at:

Jessica Yurkofsky with attendees in the Inflatable Reading Room
Jessica Yurkofsky with attendees in the Inflatable Reading Room

Lunch was served following the two morning presentations and attendees had an opportunity to network, enjoy the grounds of Dowling College, and take a first-hand look at the Inflatable Reading Room that Jessica had discussed earlier in the day!

Bill Brewer Presentation
Click on image for presentation slides (PDF)

Last, but certainly not least, was our third speaker, Bill Brewer, Director of Client Relations from Designed Learning, Inc. who presented, “Six Conversations that Matter: Leadership Language in Action.”  Bill brought the conference to a closure with high energy and interactive activites for attendees in order to explore ways to build community within our own libraries by changing the way we think and interact.  Bill challenged the audience to think about leadership roles in a different way–defining what is considered traditional vs. alternative methods–much of which is based on the work of Peter Block in such works as The Answer to How is Yes and Community: The Structure of Belonging.  Some of the core questions attendees were asked to examine were:

What doubts do you have?
What’s the “no” you have been postponing?
What’s the “yes” you no longer mean?
What’s the forgiveness you have been withholding?
What’s the resentment I have that no one knows about?

The group was then given an alloted amount of time to share responses with another person they didn’t know very well.  It’s amazing to watch people in action as they share thoughts and ideas and through this exchange gain new insights and make new acquaintances.

Thanks to everyone who participated in this year’s event…we look forward to seeing you all next year!

Special thanks to:

Conference Sponsors:  H. W. Wilson Foundation, Nassau County Library Association, BALDESSARI & COSTER LLP,  Long Island University, Palmer School of Library & Information Science, AIP Publishing, CSEA-Long Island, Island Industrial Boilers, Kevin A. Seaman, Esq., Knockout Pest Control, Inc., National Center for Surburban Studies at Hofstra University, Regan Agency, Inc., NYSUT, SandPebble Builders, Inc., Suffolk County Library Association, Thermal Solutions, Inc., and United Public Service Employees Union.

The LILRC Annual Conference Committee, LILRC Board of Trustees, and Connie Litcher.

Dowling College, for hosting this years event.


Drupal Bootcamp for Beginners Recap

On Friday, November 1, 2013, attendees gathered for the LILRC sponsored program, “Drupal Bootcamp for Beginners” with guest speaker Alvar Astigarraga, Computer Specialist IV at the NYC Transit Authority.

Drupal ( is an open source content management platform (CMS) powering millions of websites and applications. It’s built, used, and supported by an active and diverse community of people around the world.

Click for presentation slides (PDF Format)
Click for presentation slides (PDF Format)

In this hands-on session, Alvar presented attendees with the fundamental principles of how Drupal works by demonstrating the process of getting a Drupal site online, from how it’s installed all the way to finding a hosting company.  He also provided attendees with an opportunity to create content, explore modules, and much more through a case study project.  As a group, attendees created a sample library catalog and got to see the back-end of the system as an admin user.

For additional information and resources on getting started with Drupal vist:

Special thanks to the Greenley Library at Farmingdale State College for hosting this program.


We’re Offering: Drupal Bootcamp for Beginners

With November right around the corner, LILRC is now accepting registrations for our upcoming hands-on training session, “Drupal Bootcamp for Beginners,” which will take place on Friday, November 1, 2013 at Farmingdale State College, Greenley Library.

This course teaches fundamental principles of the Drupal content management system and provides an overview of dynamic, database-driven web technologies. It offers fundamental knowledge of Drupal features, modules, themes and configuration. The course culminates with a case study, the creation of a Drupal site and the practical aspects of getting it online with a commercial web hosting service. It assumes no prior knowledge in these areas. Basic knowledge of common PC (Windows or Mac) skills such as copying and editing files, and Operating System navigation is required.

At the end of this course, students will:

  • Have basic understanding of web technologies related to content management systems
  • Have a fundamental knowledge of the Drupal CMS
  • Understand the process of getting a Drupal site online
  • Have the tools for further learning the Drupal system

Presenter:Alvar Astigarraga, Computer Specialist IV, NYC Transit Authority

Mr. Astigarraga has over 25 years’ experience with digital technologies, an MBA with a concentration in the management of computer information systems, and is currently pursuing a second masters in Library and Information Science. He currently works for NYC Transit producing the agency’s public bus maps on what was once one of the most sophisticated map publishing systems in the world. He is passionate about systems that help knowledge transfers and exchange ideas, and is particularly fond of open source. He lives in Orange Co., NY, with his wife, four sons, and Buster the dog.

Registration fee includes morning refreshments and lunch.

Click here for a registration form that you can print out and mail/fax to us.


Did You Miss Out on Today's 'Bringing Back the Funny' Workshop? Then Check this Out!

Today’s sponsored workshop, ‘Brining Back the Funny’–Using humor in the library was presented by Jennifer Koerber, Web Services Librarian at the Boston Public Library, who provided participants with tons of examples and ways to bring a sense of humor and good will to your library.  From easy signage tricks to April Fools’ Day website hacks, it’s all about inspiring a feeling of fun and humor for staff and patrons alike.

If you missed today’s workshop, you can still take away some great tips! Take a look at a previously recorded version of this program:

To view the presentation slides visit:

Special thanks to the Plainview-Old Bethpage Public Library for hosting today’s event.

Annual Conference

22nd Annual Conference on Libraries and the Future: Speaker Preview

Guest Blogger: Chris Kretz, Dowling College Library, LILRC Annual Conference Committee Chair

Since the future is not as far away as it used to be, we thought we would post some coming attractions for LILRC’s 22nd Annual Conference on Libraries and the Future (October 24-25, 2013 at Dowling College).  The theme this year is Community by Design: Innovation & Transformation and all of our speakers will be discussing some aspect of how to create communities, build spaces and develop relationships that will have an impact.

Jeff Goldenson (from the Harvard Library Innovation Lab) represents perhaps the most literal aspect of the theme.  Jeff will be talking about his work at the Harvard Library Innovation Lab; in particular the pop-up storefront experimental community space they created in Harvard Square.  I could explain more but just watch the video:


Does Your Library Provide Good Customer Service?

There’s an old saying that, ‘good service will keep one customer, but bad service will lose you ten,’ and it’s true for libraries, as well as for business. As a service industry, a library’s number one priority should be providing top notch customer service to all of its customers. All the building improvements, quality programming, attractive fliers and newsletters can’t make up for employees providing bad customer service.

Join us on April 18, 2013 at the Plainview-Old Bethpage Public Library from 10AM-12PM with guest speaker Victor Cupato to explore customer service in the library.  Who are our customers? What do they want and expect from libraries? This program will focus on how to define quality service, the rules of good customer service and will look at the ways libraries can determine if they are providing quality service or need improvement. Attendees will participate in customer service skits and lively discussions will be held throughout the program.

Presented by: Victor Caputo, Director of Public Relations/Programs for The Bryant Library. Victor has held this position at The Bryant Library for 15 years. He has a B.F.A in Journalism from C.W. Post, an M.S. in Marketing from Hofstra University, and a Masters in Library Science from Queens College.

Click here for a registration form that you can print out and mail/fax to us.

Annual Conference

21st Annual Conference on Libraries and the Future

The Cloud in the Forecast: Access and Ownership

This year’s LILRC 21st Annual Conference on Libraries on the Future focused on the theme: The Cloud in the Forecast: Access and Ownership.

Thursday night’s guest speaker was Evan St. Lifer, Vice President and General Manager, Scholastic Library Publishing, who explored five trends facing libraries today.


Attendees returned on Friday morning, for the full-day conference programs.  Brian O’Leary, Founder and Principal, Magellan Media  and Adjunct Professor, New York University, kicked off the conference with his presentation, The Opportunity in Abundance.

Brian OLeary

Following a short break, Joe Karaganis, Vice President, The American Assembly, Columbia University, presented, The Pirate Archive: Fast, Cheap, and Out of Control, which was partly based on significant report findings from the Media Piracy in Emerging Economies (PDF format) and Copy Culture in the USA and Germany.

Joe Karaganis

Following lunch, our final speaker of the day took to the podium.  Matt Goldner, Product and Technology Advocate, OCLC, Inc. presented The Future of Libraries in the Information Environment.

Matt Goldner
Click image for presentation slides (PDF)

In addition to the Conference speakers, this year’s LILRC Annual Conference on Libraries and the Future also featured a presentation from LILRC Assistant Director, Min Liu, who shared with attendees information on how LILRC utilizes cloud computing services.

LILRC in the Cloud
Click the image for presentation slides (PDF)

Special thanks to:

Conference Sponsors:  BALDESSARI & COSTER LLPLong Island University, Palmer School of Library & Information Science, Nassau County Library Association, and the Suffolk County Library Association.

The LILRC Annual Conference Committee, LILRC Board of Trustees, and Connie Litcher.

Dowling College, for hosting this years event.


LILRC Annual Membership Meeting Postponed

On behalf of the Long Island Library Resources Council, we hope this message finds the Long Island library community safe and in good health as we recover from Super Storm Sandy.

In light of recent events, we have decided to postpone the LILRC Annual Membership Meeting, which was scheduled for Tuesday, November 13, 2012.  The Annual Membership Meeting will now take place on Tuesday, December 11, 2012 at 9:00AM at Carlyle On The Green, Bethpage State Park.

This year’s guest speaker is Adam Grohman, Director of Student Conduct and Community Education at Long Island University-C.W. Post Campus, and co-founder of the Underwater Historical Research Society and he will address ‘Long Island and Prohibition.’

For additional information, including the registration form, please visit:

We wish all those who were affected by the storm our best for a speedy recovery.


Geek the Guide: Innovative Ways to Use Research Guides

LILRC is pleased to announce that Kristina De Voe will be returning to Long Island this September for another training session on research guides.  Space is limited, so reserve your seat today!

Geek the Guide: Innovative Ways to Use Research Guides

Date: Friday, September 7, 2012
1:30 p.m.-3:30 p.m.
Brentwood Public Library

Research guides are a common feature of many library websites. Also known as subject guides, pathfinders, or course guides, research guides are great ways to recommend specialized resources, deliver instructional content, and even promote upcoming events. In this lively program, we’ll discuss the perks and pitfalls of open-source and commercial platforms, including LibGuides, for implementing research guides. We’ll also cover current trends and best practices for creating discoverable, engaging content within guides. Interactive break-out discussions on key issues surrounding designing, marketing, and assessing the effectiveness of research guides will follow, allowing participants to exchange ideas. Walk away with ideas on how your library might use research guides to highlight and, more importantly, deliver the collections, programs, and services you provide to your users.

Presenter: Kristina M. De Voe, English & Communications Librarian, Temple University Libraries

Click here for a registration form that you can print out and mail/fax to us.